Our company is committed to providing comprehensive technical support to ensure that you get the ideal performance and results from our products. Our technical support team boasts extensive experience and expertise, offering services such as:

• User manuals
• Structural and principle manuals
• Basic diagrams
• Electrical schematics

In addition to the above documents, we provide essential technical information, including product performance parameters, material specifications, maintenance requirements, and more, enabling you to better understand our products and make informed decisions.

Our technical support team is always ready to answer your questions, resolve technical issues, and provide training and guidance to ensure that you can harness the full potential of our products, enhancing production efficiency and product quality. We are committed to establishing long-term partnerships with our customers, offering comprehensive support and services.

We place great importance on customer after-sales service, particularly the supply of spare parts and accessories. We understand that during equipment usage, you may require replacements for certain parts and wear components. Therefore, we offer the following services:

• Complimentary Set of Wear Components: When you purchase our equipment, we include a set of wear components that may need replacement during normal equipment use. This allows you to use these spare parts directly without the need for separate purchases.
• Discounted Supply of Spare Parts and Wear Components: After your equipment has been in use, should you need to replace spare parts and wear components, we offer them to you at discounted prices. This reduces your operational costs, enabling you to maintain your equipment in an economically efficient manner.
• Rapid Supply of Spare Parts and Wear Components: We pledge to provide the required spare parts and wear components within three days of your request. With our robust spare parts inventory management system and efficient supply chain management, we ensure timely delivery, minimizing downtime due to spare part shortages.

• Equipment installation, debugging, and training: We take responsibility for equipment installation, debugging, and provide training for operators and maintenance personnel (a three-day training process in China for two or more individuals).
• 12-month overall warranty after equipment acceptance (excluding wear parts and human-caused issues), ensuring timely and effective service.
• Even after the warranty period, we continue to offer extensive and cost-effective technical support and spare parts supply.